TOEICPart 7：店舗方針と顧客メールの照合オリジナル・公式資料照合難易度★★★☆☆
Document 1 — Store return policy Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label. Document 2 — Customer email Date: October 16 Subject: Order BQ204 My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed. What is the latest date on which this customer could report the damage under the stated seven-day rule?
A
October 10
配達当日であり、文書はその日を1日目に数えないと明示している。
B
October 16
実際に顧客が連絡した日だが、期限となる7日目は翌日の17日である。
C
October 24
配達から14日後であり、方針の7日という条件を超えている。
D
October 17★ 正解
配達翌日の11日から数えた7日目で、文書に定義された期限となる。
解説
配達日は10月10日で、方針は配達日を1日目に数えないと定める。10月11日が1日目、17日が7日目なので、報告期限は10月17日である。16日は実際のメール送信日であり、期限そのものではない。
根拠資料・確認情報
対応範囲：TOEIC L&R／Part 6・Part 7形式の独自練習（2026年10月確認）
資料確認日：2026-10-30
同じレッスンの問題
問題 1
Document 1 — Store return policy
Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label.
Document 2 — Customer email
Date: October 16
Subject: Order BQ204
My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed.
According to the documents, who should pay for return shipping for the damaged lamp?
問題 2
Document 1 — Store return policy
Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label.
Document 2 — Customer email
Date: October 16
Subject: Order BQ204
My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed.
After the return request is approved, what should the customer wait for before sending the lamp back?