TOEICPart 7：店舗方針と顧客メールの照合オリジナル・公式資料照合難易度★★★☆☆
Document 1 — Store return policy Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label. Document 2 — Customer email Date: October 16 Subject: Order BQ204 My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed. After the return request is approved, what should the customer wait for before sending the lamp back?
A
A notice changing the delivery address
顧客は住所を変えておらず、住所変更の通知を待つ指示もない。
B
A request to pay return postage in cash
破損品の送料は店舗負担で、前払いラベルを使う。現金払いの要求はない。
C
An email containing a prepaid shipping label★ 正解
承認後にメールでラベルを送り、その受領前は返送しないという指示に一致する。
D
A replacement for both lamps
メールは破損した一台の返品を求めており、二台の交換を待つとは書かれていない。
解説
方針では、承認後に前払いの配送ラベルをメールで送り、それを受け取る前に返送しないよう求めている。したがって待つべきものはラベルのメールである。
根拠資料・確認情報
対応範囲：TOEIC L&R／Part 6・Part 7形式の独自練習（2026年10月確認）
資料確認日：2026-10-30
同じレッスンの問題
問題 1
Document 1 — Store return policy
Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label.
Document 2 — Customer email
Date: October 16
Subject: Order BQ204
My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed.
According to the documents, who should pay for return shipping for the damaged lamp?
問題 3
Document 1 — Store return policy
Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label.
Document 2 — Customer email
Date: October 16
Subject: Order BQ204
My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed.
What is the latest date on which this customer could report the damage under the stated seven-day rule?