TOEICPart 7：店舗方針と顧客メールの照合オリジナル・公式資料照合難易度★★★☆☆
Document 1 — Store return policy Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label. Document 2 — Customer email Date: October 16 Subject: Order BQ204 My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed. According to the documents, who should pay for return shipping for the damaged lamp?
A
The customer, because the address is unchanged
住所が変わっていないことは送料負担の条件ではなく、破損品は店舗負担とある。
B
The store★ 正解
店舗方針が破損品の返品送料を負担すると明記し、今回のランプも破損品である。
C
The lamp manufacturer in every case
文書はメーカーの負担を定めておらず、店舗の方針を説明している。
D
The courier before the request is approved
運送業者が承認前に送料を負担するという案内は文書にない。
解説
店舗方針にFor damaged items, we pay return shippingとある。顧客メールも破損したランプの返品を求めているので、返品送料は店舗負担である。方針の条件を顧客の状況へ対応させて読む。
根拠資料・確認情報
対応範囲：TOEIC L&R／Part 6・Part 7形式の独自練習（2026年10月確認）
資料確認日：2026-10-30
同じレッスンの問題
問題 2
Document 1 — Store return policy
Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label.
Document 2 — Customer email
Date: October 16
Subject: Order BQ204
My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed.
After the return request is approved, what should the customer wait for before sending the lamp back?
問題 3
Document 1 — Store return policy
Report a damaged item within seven calendar days after delivery. Do not count the delivery date as day one. Include the order number and a photograph of the damage. For damaged items, we pay return shipping. We will email a prepaid shipping label after approving the request. Do not send items back before receiving the label.
Document 2 — Customer email
Date: October 16
Subject: Order BQ204
My order was delivered on October 10. One of the two desk lamps arrived with a cracked base. A photograph is attached. I would like to return the damaged lamp. My delivery address has not changed.
What is the latest date on which this customer could report the damage under the stated seven-day rule?